Policies

Revised July 20, 2010

Black & Gold Catering is dedicated to providing the highest quality service to the faculty, staff, students & guests of Towson University. Our services include served meals, buffet meals, receptions, coffee breaks, picnics & a la carte menu planning. Convenient group tickets for any of our campus dining facilities are also available.
The catering department is comprised of a well trained culinary staff & service personnel under the direction of a professional management team. Our experience, knowledge & expertise enable us to provide all of the necessary ingredients to ensure the success of your event.
Keep updated on Black & Gold Catering by viewing our newsletters, which will be released periodically throughout the school year.

Planning a Successful Event

Arrangements for catered events can be made through the Catering Office located on the ground level of University Union. You may contact us at 410-704-3480 or via email at bgcatering@towson.edu. Office hours are 8:30am to 4:30pm, Monday through Friday. We are closed on official University holidays.

Food Waivers

University Dining Services has a “right of first refusal” clause in their contract for providing all food and catering service on campus. There is no limit to the cost of a catering event, however, food or catering services costing more than $100 must be provided by University Dining Services. If University Dining Services is unable to provide the requested service, they will issue a written waiver.
For a list of policies regarding the food waiver process, please consult the form below.
Click here to view the Food Waiver Request Form
Please note that Macros must be enabled in order to properly view this form. Effective July 1, 2010, all forms must be filled out electronically and emailed; no handwritten or faxed forms will be accepted. Electronic forms are necessary in order to expedite your request in a timely manner.

Advanced Notice

When planning your event, keep in mind that larger, more involved events require a significant amount of planning and coordination. We recommend that you place your order as early as possible to ensure a smooth flowing event. For popular dates, such as commencement weekend, more advanced planning is advised. Please remember to ask your guests if there are any dietary restrictions. We will do our best to accommodate any needs pertaining to dietary restrictions or preferences if notified at the time of placing your event order. Black & Gold will attempt to accommodate all orders; however, late notice decreases our ability to provide adequate service and supplies.

Event Planning & Guaranteed Attendance

Black & Gold Catering services may sell out when maximum capacity is reached. Preliminary menu arrangements are recommended as early as possible, but must be made at least five (5) business days in advance in order for our staff to meet your needs & expectations. Please note, peak demand for delivery is 8:00am - 9:00am & 11:00am – 1:00pm, therefore we may need to adjust your requested delivery time. To ensure appropriate service preparation, all cancellations and/or changes referring to the menu, guest count & event arrangements must be finalized by twelve noon, three (3) business days prior to your event. The event day is not included in the calculation. Our ability to serve additional guests added after the guest count guarantee deadline (i.e., less than three days before the event) will be determined on a case-by-case basis. Any decrease in the number of guests made after the guarantee deadline will not reduce the quoted cost of the event. If the number of guests exceeds the guarantee, the client will be charged for the actual number attending. If a final guarantee is not submitted, the original contracted guest count will be used for billing purposes.

Event Day Guarantee Due By:

Saturday, Sunday, Monday* Prior Tuesday

Tuesday Prior Wednesday

Wednesday Prior Thursday

Thursday Prior Friday

Friday Prior Monday

*if the Monday prior to your event is an observed Holiday, guarantees will be due one day earlier than the above stated.

Pricing, Availability & Service Charges

We reserve the right to re-price any event whose guarantee deviates from the original tentative guest count. Menu items & pricing are subject to change without notice. Due to seasonality & vendor ability, certain items may not be available. As a courtesy to the Towson community, Black & Gold Catering does not add an industry standard service charge. We also do not charge or expect gratuity.

Event Confirmation

Once you have completed your order online, you will receive confirmation(s) via email. Please carefully review all information for accuracy & completeness. If you have questions or changes, please contact us immediately. This is an absolute necessity in order to ensure the success of your event.

Delivery Fees

Drop off service (all disposable, deliver, set up with no return for clearing by our staff)
Complimentary for all events with a minimum order of $50.00
Delivery fee of $15 if order is below $50.00

Standard Delivery (deliver, set up, return for clearing by our staff)
Complimentary for all events with a minimum order of $100.00
Delivery fee of $15 if order is below $100.00

Off Campus Delivery (will be determined on a case-by-case basis based on location and logistics)

Please establish accurate delivery & pick-up times for your event. Unscheduled returned trips due to late running meetings, locked facilities or rooms, or any other reason our equipment is not available at the specified time may incur additional fee.

Late Bookings

The busy catering calendar may not be able to accept late bookings. If we accept them, an additional charge is necessary to cover the expense of last-minute alterations & ordering. Events booked with less than five (5) business days’ notice will require a ten percent (10%) increase. A food waiver will not be approved if we are unable to accommodate a late booking.

Cancellations

Events or menu items cancelled or changed after receipt of a signed confirmation will be subject to the following charges:

Cancellation or change with more than three business days' notice will not incur any charge

Cancellation or change within three business days of event: thirty-three percent (33%) of total cost of cancelled or changed items

Cancellation or change within two business days of event: fifty percent (50%) of total cost of cancelled or changed items

Cancellation or change after twelve (12) noon the day prior to event: one hundred percent (100%) of total cost of orders

Events cancelled due to extreme inclement weather resulting in an official University closing will not incur any fees. For events cancelled due to inclement weather without an official University closing, the customer will be responsible for any special ordered items & costs that cannot be absorbed into normal production.

Deposits, Billing and Payment

Full payment prior to your event is required for non-University affiliated groups. An invoice for alcohol & any additional fees will be sent after the event. Payment by credit card, check, or money order is expected within seven business days of receipt.

Missing & Damaged Equipment

Any service equipment used for catered events is the property of Black & Gold Catering.
When no catering staff is requested, you will be responsible for all equipment.
The catering staff is NOT responsible for picking up items from any location other than from the location at which it was set up.
If equipment is damaged or missing at the conclusion of your event and is not returned promptly upon notification, replacement cost will be added to the client’s bill.

Leftovers

Due to health regulations, and for the safety of our guests, food not consumed may not be taken from catered events.
Raw or Under Cooked Meat
Regarding the safety of these items, information is available upon request
Consuming raw or undercooked meats, poultry, seafood, shellfish, or eggs, may increase your risk of foodborne illness, especially if you have certain medical conditions.

Alcohol Beverage Requirements & Bar Services

Alcohol may not be served unless non-alcoholic beverages (in addition to water) & food are also served. Food & non-alcoholic beverages must be available to the consumer without cost to the attendees.

Alcohol served at University sponsored events at no cost to the attendees may only be funded by Foundation accounts.

No service will be provided unless clear evidence of legal age is presented. The burden of proof for showing legal age is on the alcohol consumer.

Alcohol may not be consumed or carried in open containers in the commons or public areas (as defined by law & University regulations) of any building or grounds, except for group activities or events where alcohol (if required) has been obtained & the building proctor or scheduling has approved the event.

Alcohol sales revenue may not be used for fund-raising on campus.

All alcohol sales on University property must be provided by the Department of Dining Services. Event sponsors must have prior approval for the service of alcoholic beverages at special events. The alcohol at an event can only be provided by Chartwells. Clients and guests are not permitted to bring in alcohol. If violations occur, the bar will be shut down and the client will be responsible for full payment.

Each group must have an assigned person in charge who is 21 or over. Someone must assume responsibility for supervising the event & should be present at all times through completion of event. The age of attendees will significantly influence what procedures & additional fees will be required to ensure compliance with the law.

Black & Gold Catering
8000 York Road
Towson, MD 21252
410.704.3480